Terms of Use

Order Changes and Cancelations

You can always change or cancel an order with a status of Changeable, Pending or Backordered. To view an order's status, click on My Account in the online store and enter the order number and order confirmation number that was on the screen after the order was submitted. You can also find this information on the confirmation e-mail receipt. Be sure to proceed through the entire checkout process. You will receive a new Order Confirmation showing any changes you've entered or a Cancellation e-mail showing your order has been cancelled.

Shipping, Backorder, and Partial Shipments

Orders typically ship from our warehouse via UPS within 2-5 business days if all ordered items are in stock. Generally, we will hold your order if an item is on back order. The order will ship complete once all items are in stock. During the checkout process, you will have the option to select "Delete backordered items and ship the items that are available". If this is your preference, we will send available items and consumer needs to place a new order for any items deleted.

International & PO Box Shipments

We can only ship internationally to Canada. We cannot ship to P.O. Boxes

Payment

We accept Discover, Visa, MasterCard and American Express. While your credit card is not charged until the order is shipped, there is a hold for the total dollar amount ensuring that the funds will be available. We do not accept personal checks.

Secure Checkout

To ensure the protection of your personal data, our checkout process is secure. Your data is transferred in an encrypted form to secure data servers. Secure, encrypted website pages can be readily identified via the address shown in the address bar of your browser. Secure pages begin with the designator HTTPS:. The (S) signifies a secure page. Unsecured pages begin with HTTP:.

Product Satisfaction

If you are not completely satisfied with the quality of a product, notify us directly to our email address at sales@jkwesternpride.com or call: (805) 908-1810.

Returns/Refunds

We accept returns if the product was found to be damaged upon arrival or if the wrong item was shipped. Be sure you are ordering the right product. If you do have a problem with your shipment, please contact us to discuss your return and/or refund at: (805) 908-1810 or sales@jkwesternpride.com.

Site Errors

We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content on this site are error-free. If an error is found, please contact us via the Contact Us link located at the bottom of the online store and a correction will be made.

Shipping Fee Calculation

Shipping charges are based on weight of the order and destination by zip code. UPS actual Published Shipping Rates are used. These are the same rates you would pay if you took a package to UPS yourself and shipped it from our zip code to yours.

Expedited Orders

Overnight, 2nd Day or 3rd Day Shipment. You can select Next Day or 2nd Day shipment services to reduce the time in transit with UPS.

Handling Fee

The costs associated with handling any size order are just about the same. Rather than require a minimum order dollar amount, a $4.50 handling fee will be added to all orders under $20 to help defray the costs of picking and packing the order. We suggest that the minimum order be (4) items in order to optimize your shipping and handling.


Hours of Operation: Monday - Friday, 9AM - 6PM EST

 
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